Frequently Asked Questions (FAQs)
Do you carry catalogs?
Our web site is our catalogue. We carry products from numerous manufactures and suppliers. We add dozens of products to the web site on daily basis. However, if you are looking for something in particular, we'll be happy to assist you with your search. Please call us toll free at 1-877-706-4480 and a customer service representative will be happy to assist you.
Is your web site secure?
Every order at Medical Supplies & Equipment Company is secure. All data submitted via the checkout form is encrypted using SSL (Secure Sockets Layer) encryption. The standard, unsecured URL address begins "http://". When you enter secure mode, the beginning of the URL address will change to "https://"; the "s" stands for secure. You'll also see a padlock symbol at the bottom of your browser window when the browser is in secure mode.
Do you charge taxes?
We charge a state sales tax of 8.25% for Texas residents only. All other orders are not subject to sales taxes at this time.
What does In-Stock product status mean??
Most items designated as being In-Stock are available for immediate shipment. For products which may require custom upholstery, paint job, assembly, etc., In-Stock indicates that all of the neccessary components are available, but the lead time may vary from a few days to several weeks. Please contact Customer Service for product availability and lead times.
Do you offer volume discounts?
Volume discounts are available for individual as well as commercial buyers. The discount varies on a product-by-product basis and you do not need to be a registered Reseller to qualify. Minimum order amount is applicable. Please call us toll free at 1-877-706-4480 or email us at firstname.lastname@example.org for more info.
Do you assist with Medicare/ Medicaid claim processing?
We do not provide claim processing for Medicare/ Medicaid claims.
In what currency are the prices on your site?
All prices are in US dollars.
Do you ship internationally?
Yes, we do ship globally. Certain conditions apply. For nost international orders, we do not accept payments by credit card. Payments must be made in-full either via bank wire transfer or cashier’s check before the product is shipped. Payments can also be made via a personal check from a US bank account. Check payment must clear before the product is shipped out.
Please be advised that it is rarely economical to purchase low price items for shipment overseas. The shipping cost on international orders may run several times higher than the domestic shipping rate for the same items. Certain products may also be subject to import regulations and duties. Please check with the country’s Customs Office for local regulations. All fees and tariffs are the responsibility of the buyer.
What is your Return Policy?
All purchases are subject to the Return Policy. Please click here to learn more.
What carriers does your company use for shipping?
We use all of the major carriers, including UPS, FedEx, USPS, along with a select number of domestic and international freight companies.
What are your shipping rates?
The shipping rates are subject to the type of delivery services selected as well as the size and weight of the items purchased. Many of the products that we carry have a pre-assigned shipping rate. However, on some of the bulkier items as well as used medical equipment, we contact our carriers for shipping cost information. When we have to obtain a shipping quote to complete your order, we will always contact you to obtain your approval on the shipping chargesl before charging your account.
Do you share buyer’s information?
It is the company policy not to share or sell customer information with any Third Party. Medical Supplies & Equipment Company, LLC reserves the right to use customer information for the promotion of its products and services. Customers always reserve the right to remove their email address from our database.
Can I pay using a check?
Yes, we are happy to accept payments via personal or company checks. Please be advised that the check must first be deposited and cleared by our bank before any products will be shipped out. This process may take up to five (5) business days for out-of-state checks. Payments made using Cashier's Check do not require any wait time. Products are typically shipped upon receipt of the Casher's Check.
Can payments be made with a Purchase Order (P.O.)?
Yes, we are happy to accept Purchase Order payments. You must first fax a purchase order on a company letter, including a contact person in the account's payable department, to 713.706.4161. A credit application and a list credit references may be required prior to order processing. Approved accounts will have up to 30 days to make payments on outstanding purchase orders.
What is the cut-off time for order processing?
Orders for products that are available in stock and which are placed prior to 3 pm Central time during the regular work week are typically processed within 2-4 hours. Orders placed after 3 pm Central time, on weekends or holidays are processed the following work day. An order cancellation fee of 10% will be charged on all orders that have already been processed, but not shipped.